Returns and Refund Policy
Welcome to Australia Depot! We value your satisfaction and aim to provide a hassle-free shopping experience. Please review our Returns and Refund Policy below:
1. Returns within 30 Days:
We gladly accept returns within 30 days from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a refund or exchange. To initiate a return, you can use the label in the box to return the item at no extra cost.
2. Accepted for Used and New Items:
We understand that preferences may change, and we want you to be satisfied with your purchase. Therefore, both used and new items are eligible for return within the designated 30-day period from the delivery date.
3. Convenient Return Label:
To make the return process as smooth as possible, we include a return label inside the package. Please affix the label to the outside of the box, ensuring it covers any existing shipping labels. If you need assistance or a replacement label, please contact our Customer Service team.
4. No Restocking Fee:
Australia Depot values transparency and fairness. We do not charge any restocking fees for returned items. Your refund will include the full purchase amount, excluding any shipping charges.
How to Initiate a Return:
a. Contact Customer Service: Reach out to our Customer Service team at support@australiadepot.com to inform them of your intent to return the item(s).
b. Securely Package the Item(s): Place the item(s) in the original packaging, along with any included accessories and documentation.
c. Affix the Return Label: Use the provided return label and affix it to the outside of the package, covering any existing shipping labels.
d. Ship the Package: Drop off the package at your preferred shipping carrier. We recommend using a trackable and insured shipping method for your protection.
Refund Process:
Once we receive and inspect the returned item(s), we will process your refund within 3 business days. The refund will be issued to the original payment method used during the purchase.
Thank you for choosing Australia Depot!
This website is owned by:
SIRITECH PTY LIMITED
Contact Information:
- Phone: +61 466 359 614
- Email: support@australiadepot.com
- Mailing Address:
18-34 Sunshine Ave, Penrith 2750 NSW